Differences

This shows you the differences between two versions of the page.

--- en:known-issues [2026/04/22 09:57] – shadooow
+++ en:known-issues [2026/07/17 20:44] (current) – narsil
@@ Line 94: / Line 94: @@
 If the default location ( Documents/Neverwinter Nights ) is inside cloud then move it elsewhere and redirect NWN to the new location by adding a starting paramater -userdirectory "full_path_to_directory".
-===== NWSync downloading always fails. ======
+===== NWSync downloading always fails. =====
 {{:en:nwsyncbug.png?400|}}
-If you are stuck in NWSync with this or similar error then delete content of the userdir/nwsync folder. This should fix the issue althought you will have to redownload Arkhalia files obviously.
-If that doesn't help then the only other option is that your antivirus software or firewall is blocking it. Try disabling that to see if it helps. If it does try whitelisting NWN.
+If you are stuck in NWSync with this or a similar error, delete the contents of the ''userdir/nwsync'' folder. This should fix the issue, although you will have to download the Arkhalia files again.
+If that does not help, your antivirus software or firewall may be blocking the download. Temporarily disable it to test this; if NWSync starts working, add Neverwinter Nights to its allowlist.
+**Possible causes and detailed solutions:**
+  * A corrupted or incomplete NWSync cache may require a clean download: [[https://nwn.wiki/spaces/NWN1/pages/38174969/NWSync|resetting the NWSync folder]].
+  * If the NWN user-directory path contains ''OneDrive'', close NWN and Steam, move its contents to a local folder such as ''D:\Neverwinter Nights'', rename the old folder to ''Neverwinter Nights_backup'', and run ''mklink /J "C:\Users\YourName\OneDrive\Documents\Neverwinter Nights" "D:\Neverwinter Nights"'' in Command Prompt as Administrator ([[https://steamcommunity.com/app/704450/discussions/0/3051633726574984710/|NWN and OneDrive workaround]]; move only the user-data folder, not the Steam installation).
+  * Antivirus or firewall software may prevent NWN from downloading files: [[https://support.microsoft.com/en-us/windows/security/firewall/risks-of-allowing-apps-through-windows-firewall|allowing an application through Windows Firewall]].